FAQs

If you have a current site, it will remain active during the process of designing your new site. When you are ready to launch your new site, there may be a few minutes of downtime while the domain is pointed from the old site to the new site but usually there is no downtime at all.

Upon completion of the project I hand over all ownership of the design and design-related files to you, so you may use them as you see fit for your business. The website is hosted with the chosen hosting/cart provider and you pay them a monthly or yearly fee to host the site and files. This account will be in your name and billed directly to you, so you will have full control over your website.

Absolutely! You do not need to know HTML or buy any special software to do the daily, ongoing maintenance of your site (i.e. adding/editing products, managing orders, etc.) Many of our clients are first-time online business owners and that is why we use platforms that offer easy-to-use interfaces for clients to manage their sites on their own.

Sure, just send me an email – It’s much easier for us to keep track of what you need when we have it in email format.

There are no additional/ongoing fees from Jem Website Design for the design after the project is complete unless you request additional work or maintenance at a later time.
If you request additional work I charge at $90/hour.
The ongoing fees you will have in general for running a website will be for your web hosting and domain name registration. Those fees vary depending on which provider you chose to go with, usually charged monthly or annually.

This is a very common question I get asked my first time entrepreneurs.

The time frame for custom sites varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 1 to 2 months for your project to be completed.

Yep – Sure Can! If you have the design files, I can convert the site into a top notch wordpress website which will allow you to update and make changes to content whenever you want.

I aim to provide my clients with a high quality, professional yet personal service. Working from my exterior home office, I have minimal overheads, and don’t have any staff to pay. By working this way I am able to offer affordable quality web design services.

Before I got into website design, my background was marketing research and consumer behaviour and I believe this is what sets me apart from my competitors  –  I create websites with the consumer in mind – no bells and whistles, just websites that work!

Before I got into website design, I completed a marketing degree and then went on to work in the field of marketing research and consumer behaviour. I then landed a role which involved website marketing and it was from here that I found my niche.

I believe this is what sets me apart from my competitors  –  I create websites with the consumer in mind – no bells and whistles, just websites that work!

I aim to use open-source technologies that are widely supported in the marketplace. I have experience with a variety of technologies including Joomla and WordPress. These technologies offer out-of-the-box functionality that can be implemented much more cost effectively than a full custom build.

I have three packages – One Page, Small Business and eCommerce/Catalogue. Clients choose a package based on their requirements. Additional costs include domain registration and website hosting.

Working from my exterior home office, I have minimal overheads, and don’t have any staff to pay. By working this way I am able to offer affordable quality web design services.

Purpose of website. What they require – i.e web design, logo, shop, domain registration, web hosting, blog, email, crm, cms, seo etc..

I really enjoy what I do, which doesn’t make it feel like a job at all -more like a hobby.

With a background in marketing, each role I worked in, always involved maintaining content for the company website. I found, I had a knack for it, always achieved good results and decided to specialise in it.

Have a clear, realistic idea of what you’d like to achieve. Know your market – your customers and your competitors. Define your goals and objectives

At Jem Website Design, I strive for a a happy customer and go above and beyond in order to make it happen!